If your credit balance is lower than you expect, this article helps you find the cause. For the basics, read What are credits and how do they work?
Check your balance and history
- On the Picsart website: Open your account menu to see your balance. To see your credit usage history, go to Settings. The history shows each generation and the credits that it used.
- In the Picsart app: Your balance shows in the app. Some versions of the app also show your credit history.
If your balance looks wrong, refresh the page, or close and open the app again. Sometimes the screen shows an old balance.
A generation failed
Picsart takes the credits when a generation starts. If the generation fails, the credits come back to your balance automatically. Most credits return quickly. Sometimes they take up to 24 hours.
The app does not show a message while the credits are on the way back. If your balance looks low after a failed generation, please wait 24 hours and check again. If the credits did not come back after 24 hours, please contact us. We are happy to check it for you.
Your subscription credits renewed
Subscription credits reset when your credits renew, once a month. Unused subscription credits do not carry over. If your credits did not renew as you expect, read Why are my credits not renewed correctly?
Some credits expired
Picsart uses the credits that expire first. Credits that you buy separately can have an expiry date, depending on the credit pack. When the date passes, those credits leave your balance.
You use a team plan
On a team plan, the credits belong to the team. Other team members can use them too.
You got a refund
If you get a refund for a purchase, Picsart removes the credits that came with that purchase.
You use a different account
Your credits belong to one Picsart account. Make sure that you are signed in to the same account, with the same sign-in method, that you used to buy your subscription or credits.
Need help?
If your credits are still missing, please contact us with the subject line Credits - Help Center. We are happy to check it for you. Please include:
- The email address of your Picsart account
- The tool that you used
- The date and approximate time
- A screenshot of your credit balance or history, if you can