How can we help?

General

General Questions

• How can I send PicsArt stickers through iMessage?
• How do I create a PicsArt account?
• How do I delete my account?
• Where do I find the app Settings?
• How do I check the app version?
• How do I change the app language?

Account Settings

• How to verify my email address?
• How do I change my password?
• How can I change my username?
• How do I change my cover and profile images?
• How do I remove images from my profile?
• What is Collections and how do I save images there?

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REMIX

• What is #FreeToEdit?
• How do I create a Remix?
• What is Remix Chat?
• How do I send a Remix Chat?
• Can I send a Remix Chat to more than one person?

PICSART PICKS

• What is PicsArt Picks?
• Where can I find the PicsArt Picks?
• How can my image be selected?

REPLAY

• What is PicsArt Replay?
• Where can I find Replay?
• How do I apply Replay to my own photos?
• Can I skip an editing step during Replay?
• How do I enable Replay on my own edits?

PicsArt Gold

PicsArt Subscription

• What are the benefits of PicsArt Gold?
• How can I cancel my subscription?
• Refund Policy
• How to recover my PicsArt Gold?
• Does deleting the app or my account cancel my PicsArt Gold subscription?
• How can I subscribe to PicsArt Gold?

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Commercial Use

• Can I use the music in my videos for professional purposes?
• Can I use images categorized as Stickers, #freetoedit, “Free Photos,” and “Free Images” commercially?
• Can I use PicsArt Services to edit my photo or create a logo for use commercially?
• Can I use PicsArt Content for commercial purposes?

Community

Masters Program

• What is the Masters Program? Who are Master Storytellers and Master Contributors?
• How do I become a Master Storyteller?
• How do I become a Master Contributor?
• Can I be both a Master Storyteller and a Master Contributor?
• What are the benefits of being a Master Storyteller or Master Contributor?
• After I become a Master PicsArtist, can I be removed from the program?

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Challenges

• What is the Challenges leaderboard?
• What is a Challenge?
• What are the rules for Challenges?
• Where can I find my Challenge submissions?
• Can I hide a Challenge submission from my profile?
• Why was my challenge submission rejected?

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Safety and Trust

Safety and Trust

• Why should I verify my email address?
• How to report inappropriate and/or offensive behavior by another user?
• How to report harassment and bullying on PicsArt?
• How to report inappropriate, illegal, abusive or offensive content?
• How to submit a copyright takedown request?
• How to report impersonation or spam?

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What's New?

Music Feature

• Is the music feature free or paid?
• Why is YouTube taking down videos I make in PicsArt with music tracks?
• Can I search for any song or upload my own private tracks?
• Can I use the music in my videos for professional purposes?

Canvas Effects

• What kind of photos work best for Canvas effects?
• What is the difference between the four Canvas effects?
• How do I turn off the additional effects that are automatically applied to CNV2 and CNV4?
• Do I need a Gold subscription to use Canvas effects?
• Can I undo a Canvas selection after tapping “Shuffle” to restore a previous one?

iMessage

• iMessage

Troubleshooting

Troubleshooting

• I can’t write comments under posts, what do I do?
• I can't redeem my Coupon for PicsArt Gold
• I can’t save my edits
• My PicsArt Gold is missing
• Logging in and Creating a New Account
• App Crash

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