Your subscription gives you credits on a regular schedule. If your credits did not renew as you expected, this article helps you find out why and fix it.
When do my credits renew?
Your subscription credits renew on your renewal date. For most plans, this is once a month, on the date you subscribed. The renewal schedule can be different for some plans.
- Unused subscription credits do not carry over. They reset when your credits renew.
- Credits that you buy separately do not expire.
How do I check my credit balance?
Sign in with the Picsart account that has your subscription. On the Picsart website, go to Settings to see your credit balance and history. In the Picsart app, you can see your balance in the app.
Why did my credits not renew?
The most common reasons are:
- You are signed in to a different Picsart account, not the account that has your subscription.
- Your app is not up to date.
- Your renewal date has not come yet.
How do I fix it?
- Check your account. Make sure you are signed in with the account that you used to buy your subscription.
- Update the app. Install the latest version of the Picsart app.
- Reinstall if needed. Uninstall the app, install it again from your app store and sign in with the correct account.
- Check again. Look at your credit balance.
Need help?
If your credits still did not renew, please contact us with the subject line Credits - Help Center. We are happy to help. Please include:
- Your Picsart account/ username
- Where you bought your subscription: the Picsart website, the App Store or Google Play
- A screenshot of your order receipt
- A screenshot of your credit balance, if you can