If you have a Picsart subscription but cannot use its features, this article helps you restore your access.
Why can't I use my subscription features?
The most common reasons are:
- You are signed in to a different Picsart account, not the account you used to buy your subscription.
- You have reached the device limit of your subscription.
- Your device uses a different App Store, Google Play or Microsoft Store account than the one you used to buy.
- Your last payment did not go through.
How do I restore my access?
- Check your Picsart account. Sign in with the account that you used to buy your subscription.
- Check your devices. If you reached your device limit, remove a device you do not use. To learn how, read How to link devices to your Picsart subscription.
- Check your store account. Make sure your device uses the same store account that you used to buy.
- Check your payment. Look at your bank statement or your store purchase history to make sure your last payment went through.
How do I restore a purchase on my phone?
You can restore a purchase only on the same type of device where you bought it. For example, a purchase from Google Play cannot be restored on an iPhone. On a different type of device, sign in with your Picsart account instead.
If you bought on an iPhone or iPad:
- Check your Apple ID. In your device Settings, make sure you use the Apple ID that you used to buy.
- Sign in to Picsart. Open the Picsart app and sign in.
- Restore. Find Restore Purchases and tap it. Depending on your app version, it is in Settings or in the Shop.
If you bought on an Android device:
- Check your Google account. Make sure your device uses the Google Play account that you used to buy.
- Restart the app. Close the Picsart app completely and open it again. Your purchase syncs automatically.
How do I use my subscription on the website?
Go to picsart.com and sign in with the same Picsart account that you use in the app.
Need help?
If you still cannot use your subscription, please contact us with the subject line Access Issue - Help Center. We are happy to help. Please include:
- The email address of your Picsart account
- Where you bought your subscription: the Picsart website, the App Store, Google Play or the Microsoft Store
- Your receipt or order number
- A recording/video of the issue you're facing