If you’re experiencing access issues with your Picsart subscription, it could be due to a login mismatch or exceeding your device limit. This guide will help you restore your access swiftly.
What can cause access issues in Picsart?
Access issues may occur if:
- You are logged into an incorrect Picsart account, not the one used for purchasing the subscription.
- You have exceeded the device limit allowed for your subscription.
- You are using a different store account than the one associated with your subscription.
- There was a problem with your payment not going through successfully.
If you are experiencing issues, try the following steps to restore your access:
- Verify your login: Ensure you are signed in with the correct Picsart account used when purchasing your subscription.
- Manage your devices: Check that you haven't exceeded the device limit; try logging out of older or secondary devices to free up a slot. To remove devices from your subscribed account, check out this article.
- Check your store account: Confirm that the App, Google Play or Microsoft Store account is the same one you used to make the purchase (on your device's Store).
- Confirm payment status: Review your bank statement or store purchase history to ensure your last transaction was successfully processed and not declined.
How to Restore Access Based on Your Device
Important Note: You can only "Restore" a subscription on the same type of device where you originally bought it. For example, if you subscribed on an Android, the "Restore" button on an iPhone will not work.
If you bought your subscription on an iOS
You must use an iOS device to restore this purchase.
- Go to your device's Settings
- Make sure you are signed in with the correct Apple ID you used when making the purchase
- After that, go to the Picsart app
- Sign in to your account
- Go to Profile, then Settings.
- Tap Restore Purchases. This only works if your current Apple ID matches the one used for the original purchase.
Note: If you are now using an Android, you cannot "Restore" here. Instead, simply log in with your Picsart account credentials.
If you bought your subscription on an Android
You must use an Android device to restore this purchase.
- Ensure your device is signed into the primary Google Play account used for the purchase.
- Force close and restart the Picsart app to trigger an automatic sync.
Note: If you are now using an iPhone, the "Restore Purchases" button in the iOS settings will not recognize your Google Play receipt. Just log in with your Picsart email and password.
How can I sync my subscription on the web?
Ensure your app is updated to the latest version, then log in at picsart.com using the same credentials as your mobile account.
If you have any questions or encounter any issues, please contact us with the subject line "Access Issue - Help Center".
Can I access my Picsart subscription on multiple devices?
Yes, but there’s a limit on the number of devices. Ensure you've not exceeded this limit.
What happens if I use a different store account from my subscription account?
Always make sure you are logged into the correct account in your store to avoid interruption in your premium access.
Will reinstalling the app erase my projects?
Yes. Saved projects are retained with your account. Always ensure they are saved before reinstalling to prevent data loss.
Why are my credits not renewed according to my plan?
You might be signed into a different/ incorrect Picsart account. It's best to contact support if credits are not renewing as expected.
What should I do if I'm still having access issues after following the steps?
Please verify that you are logged into the correct account and within your device limit. If your benefits are still not appearing, try reinstalling the app. Should the problem continue, please reach out to Picsart support for further help.