If you paid for a Picsart subscription but the app still shows the free plan, or asks you to buy Pro, this article helps you restore your access.
Why can I not use my subscription features?
The most common reasons are:
- Another Picsart account. You are signed in to a different Picsart account, not the account that you used to buy your subscription.
- Another sign-in method. You bought with one sign-in method, for example email, and now you sign in with Google, Apple or Facebook. Each method can open a different Picsart account.
- Another store account. Your device uses a different App Store, Google Play or Microsoft Store account than the account that you used to buy.
- Device limit. You reached the device limit of your subscription.
- A new purchase. Your purchase is very new. The store can take a few minutes to confirm it.
- A failed payment. Your last payment did not go through.
How do I restore my access?
- Check your Picsart account. Sign out, then sign in with the same account and the same sign-in method that you used to buy.
- Check your store account. Make sure that your device uses the store account that you used to buy.
- Update and reopen the app. Install the latest version of the Picsart app. Close the app completely and open it again.
- Check your devices. If you reached your device limit, remove a device that you do not use. Read How to link devices to your Picsart subscription.
- Check your payment. Look at your store purchase history or your bank statement.
How do I restore a purchase on my phone?
You can restore a purchase only on the same type of device where you bought it. For example, you cannot restore a Google Play purchase on an iPhone. On a different type of device, sign in with your Picsart account.
If you bought on an iPhone or iPad:
- Check your Apple ID. In your device Settings, make sure that you use the Apple ID that you used to buy.
- Sign in to Picsart. Open the Picsart app and sign in.
- Open Settings. Go to your Profile, tap the three dots in the top right corner, then tap Settings.
- Restore. Tap Restore Purchases.
If you bought on an Android device:
- Check your Google account. Make sure that your device uses the Google Play account that you used to buy.
- Reopen the app. Close the Picsart app completely and open it again. Your purchase syncs automatically.
How do I use my subscription on the website?
Go to picsart.com and sign in with the same Picsart account that you use in the app.
Need help?
If you still cannot use your subscription, please contact us with the subject line Access Issue - Help Center. We are happy to check it for you. Please include:
- Your Picsart email and sign-in method
- Where you bought your subscription
- Your receipt or order number
- A screenshot or a screen recording of the problem