Why can’t I find my drawing projects and how do I recover them?

Where are my drawing projects?

As of the Android 11 update, there’s been some changes to the way storage works. 

When you try to access the Picsart Drawing tool the first time after the update, you’ll be asked to give permission to the Picsart folder on your device and assign it as the folder for your drawing projects. Your old projects are still available in your device storage but not selecting the Picsart folder or selecting the wrong folder will result in your drawing projects not appearing in the app.

You can fix this by following the troubleshooting steps below.

How do I select a folder for my drawing projects?

When you first run the Picsart app after the Android 11 update and interact with any component of the Drawing tool, you’ll see a popup message that will ask you to assign a folder for your drawing projects.

By tapping the Select Folder button you’ll be redirected to the folder chooser where you have to select the correct folder to sync your drawing projects.

If you’re a new user and have no prior drawing projects:
  • Go to the Drawing tool in Picsart.
  • Tap on any component such as Create New or Pick Canvas.
  • Tap the Select Folder button when you see the Assign Drawing Folder popup message.
  • From the folder chooser, find and tap the folder named Picsart then tap USE THIS FOLDER.
  • If you don’t have a Picsart folder on your device, then create a new folder or assign a new folder for your drawing projects.
  • You’ll be asked to give Picsart permission to access this folder, tap Allow.
  • You’ll be redirected back to the Drawing tool to start editing.
If you’re an existing user and can’t see your existing drawing projects:
  • Go to the Drawing tool in Picsart.
  • Tap the Recover Projects component.
  • Tap the Recover Projects button when you see the Can’t Find Your Projects? popup message.
  • From the folder chooser, find and tap the folder named Picsart then tap USE THIS FOLDER.
  • You’ll be asked to give Picsart permission to access this folder, tap Allow.
  • You’ll be redirected back to the Drawing tool and there you’ll find your existing projects.

If you’ve already selected a folder by mistake you have to select a new folder:

  • Go to the Drawing tool in Picsart.
  • Tap the Recover Projects button.
  • From here, simply repeat the steps above to successfully recover your drawing projects.

This change applies to Android devices only.

If you have existing projects it’s very important that you specifically select the Picsart folder in order to recover your drawing projects.

If you can’t recover your old projects, please contact us

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