Why do I keep getting “Purchase Error” messages?

Mobile__1_.png Mobile WEB.png Web Windows.png Windows

IOS_copy.png  On iOS devices, you may see a “Purchase Error” message if:

  • Your Apple ID is associated with too many credit cards.
  • Your credit card is blocked.
  • Your account information does not match the credit card information on file with your bank.

For more information on fixing this error, click here.

Android.png  On Android devices, you may see a  “Purchase Error” message if:

  • Your card or billing address information is outdated.
  • The requested information is missing from your store account.
  • Your account contains insufficient funds to make the purchase.
  • Your credit card is subject to specific restrictions that stop the transaction from processing.

For more information on fixing this error in Google Play Store, click here.

For more information on fixing this error in Huawei AppGallery, click here.

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