Mobile 
Web 
Windows
On iOS devices, you may see a “Purchase Error” message if:
- Your Apple ID is associated with too many credit cards.
- Your credit card is blocked.
- Your account information does not match the credit card information on file with your bank.
For more information on fixing this error, click here.
On Android devices, you may see a “Purchase Error” message if:
- Your card or billing address information is outdated.
- The requested information is missing from your store account.
- Your account contains insufficient funds to make the purchase.
- Your credit card is subject to specific restrictions that stop the transaction from processing.
For more information on fixing this error in Google Play Store, click here.
For more information on fixing this error in Huawei AppGallery, click here.
On the Picsart website, you may see a “Purchase Error” message if:
- Your card or billing address information is outdated.
- Your account contains insufficient funds to make the purchase.
- Your credit card is subject to specific restrictions that stop the transaction from processing.
- There is an issue with your PayPal account.
On Windows devices, you may see a “Purchase Error” message if:
- Your card or billing address information is outdated.
- You have insufficient funds to make a purchase.
- Your Microsoft account region and Microsoft Store location do not match.