Why is the app crashing/freezing and how do I fix it?

Possible reasons the app is crashing or freezing are:

  • Not enough RAM on the device.
  • The app cache is full.
  • Not enough storage space in the device. 
  • Outdated device OS or Picsart version.
  • Weak internet connection.
  • Unsupported device model.

Please note that performing some or all of the actions below may result in the loss of temporary data, such as unsaved projects and drafts.

IOS_copy.png iOS Android.png Android Windows.png Windows

To fix the issue:

  • Uninstall the app.
  • Turn off your phone for a couple of minutes.
  • Turn it back on.
  • Download the app again.

If the app continues to crash/freeze on your device, please contact us.

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