How to recover my PicsArt Gold?

If you purchased through our Website and cannot access the premium features, choose the platform as Website and Submit a request along with the purchase receipt.  Please make sure to include the following information:

• Select Website in the Platform field.
• Send us the purchase receipt with the Profile ID and the Transaction ID of the purchase.

To restore purchases on your Android device:

• Sign in to the Google Play account you used to purchase your subscription 
• Force kill the app and relaunch again.

To restore purchases on your iOS device:

• Sign in to the iTunes account you used to purchase your subscription.
• Open your PicsArt profile.
• Tap on the icon with three dots at the top right corner.
• Go to your settings.
• Tap on “Restore Purchases.”

Note: Purchasing a subscription on one platform (iOS, Android, Microsoft) doesn’t apply to another since it’s linked to the store and not your PicsArt account.